How We Work
To illustrate how we work to potential clients and new employees,we follow some code of principles
Advise
- We keep in constant communication, advising both our clients and their tenants on key areas, such as:When our engineers will be attending a property
- The progress of any work
- Any unrelated areas of concern that are discovered onsite
Security
- Our engineers are easily recognisable as Sigma employees because they:Carry ID
- Arrive in a vehicle with Sigma livery
- Are presentable, wearing a Sigma uniform
Skilled
- All our engineers are skilled and qualified tradesmen and thus reducing the need for our clients to make numerous calls to different service providers. Our expertise includes most areas of reactive and planned maintenance. With our trades including:Plumbing
- Carpentry
- Electrical
- Gas & heating
- Painting & decoration
- Appliances
- Roofing
- Locks
- Glazing
Information
- We know that every property Maintainance company works differently, requiring various levels of information and that is why we can provide::Photographs of before and after the work
- Detailed engineer reports for work undertaken
- Detailed breakdown of costs
- Quotations and recommendations on future work
Safety
- We are proud members of many health & safety and quality accreditation schemes, which require us to comply with HSE regulations, and we have acquired the services of Citation, a large health & safety organisation to ensure that we have up to date training and qualifications to adhere to their strict application processes. These schemes include:Carry ID
- CHAS
- Trustmark
- Safecontractor
- Gas Safe Register
Transparency
- Our reactive maintenance service has a transparent pricing system where we charge for the first hour and then in half hour increments, but only for parts and labour, never for:Parking
- Fuel
- Travel time
- Congestion charges
- Or anything else that has not been previously agreed